Product Claim Policy

At SwiftCart, we strive to ensure every product reaches you in perfect condition. However, in the rare case you receive a damaged product, wrong item, missing item, incorrect color, or an empty package, the following policy applies

A package opening video is MANDATORY for all claims,

Important Guidelines:

• The video must clearly show the unopened package being opened for the first time.
• The video should be continuous (no cuts or pauses).
• The product issue must be clearly visible in the video (e.g., damage, wrong product, missing item).
• The claim must be submitted within 24 hours of receiving the package.
• Claims without a valid package opening video will NOT be accepted under any circumstances.
• This policy helps us ensure transparency and protects both our valued customers and our brand.